Refund policy
Right of Withdrawal You have the right to cancel your purchase within 14 days of receiving your order, without giving any reason.
To exercise your right of withdrawal, please contact us at info@heidygrootfineart.com with a clear statement of your decision to cancel the agreement.
Return Conditions
- The artwork must be returned in its original, undamaged condition
- The work must be returned in its original packaging
- Return shipping costs are at the buyer's expense
- Please send the work back registered and insured to: Hogeweg 26, 1906 CB Limmen, The Netherlands
Refund After receiving and approving the returned item, we will refund the full purchase amount within 14 days of receipt using the same payment method you used for the original purchase. Please note that due to international shipping times, the total refund process may take longer than 14 days from the moment you send the return. Shipping costs will not be refunded.
Damaged or Defective Products If you receive a damaged artwork, please contact us within 48 hours at info@heidygrootfineart.com and send photos of the damage. Please take photos of both the packaging and the painting itself. We will assess the situation and work with you to find an appropriate solution. This may include free return shipping or another arrangement, and you will always be entitled to a full refund of the purchase amount within 14 days of us receiving the returned item.